Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 3 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are ready to #ElevateThroughImpact and raise Indonesia's software standard.

Job Description:

• Establish and maintain strong, effective relationships with new and existing merchants/partners.
• Analyze the flexible benefits landscape and the types of merchants that resonate with corporate clients and their employees.
• Act as the primary point of contact for key merchants and resolve partnership-related issues efficiently.
• Present and communicate the value of merchant partnerships to internal teams and external corporate clients.
• Troubleshoot and resolve operational issues related to merchant billing, voucher validity, and client usage.
• Bridge merchant, operational, and customer needs back to the product team.
• Craft merchant positioning and use cases that increase adoption of the flexible benefits platform by end-users.
• Drive commercial outcomes through successful partnership execution, measured by client adoption, benefits utilization, and revenue impact.

Requirements:

Merchant Acquisition & Partnership Development

• 3–4+ years of experience in partnership management, business development, or merchant acquisition, preferably in Fintech, E-commerce, or B2B SaaS with a focus on employee benefits or flexible spending.
• Proven track record of identifying, negotiating, and onboarding high-value merchants/partners to expand a flexible benefits ecosystem.

Stakeholder & Client Management

• Hands-on experience working with cross-functional stakeholders (Sales, Product, Operations, Marketing) to ensure smooth integration and launch of merchant partnerships.
• Strong presentation and communication skills in English (written and verbal) to facilitate discussions with diverse stakeholders and regional partners.

Voucher Operations & Management

• Direct experience managing the daily operations of a voucher, gift card, or digital benefits program, including issuance, redemption tracking, and reconciliation.
• Familiarity with systems and processes for voucher lifecycle management, ensuring security, compliance, and optimal user experience.
• Data-driven mindset with experience using metrics such as voucher utilization/redemption rates, merchant performance, and client satisfaction.