Account Operations Manager

Jakarta, Indonesia | Customer | Full-time | Partially remote


Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.


  • Responsible and taking ownership of OKRs related to account management process and result
  • Coordinate responsibilities and capacity planning for target fulfillments for their team
  • Leading and mentoring account management team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole
  • Maintain positive relationships across a variety of functions and roles, including executives, decision-makers, product managers, and functional users
  • Develop the operation automation to decrease friction and improve efficiency
  • Collaborate with internal cross-function to enable product roadmap, customer needs, and overall communication
  • Establish Ad-hoc projects based on weekly performance to maintain and improve direct and indirect internal performance
  • Actively contributing to Mekari strategical movement formulation


  • Bachelor's Degree with 7 years of Sales/Aftersales experience
  • Target and incentives oriented
  • Proven track record in achieving sales quota
  • Excellent communication and interpersonal skills with the ability and skills to develop relationships quickly
  • Excellent presentation skills both verbally and written
  • Comfortable and confident speaking to mid-level and senior executives
  • Eager to learn, adapt and perfect your work; you seek out help and put it to good use, also able to work under pressure

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!