Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Summary:

Mekari Financial Services is seeking a Collection Specialist with min. 3 years of experience to join our dynamic team. The successful candidate will be responsible for resolving overdue bills and collecting payments from the individuals or businesses responsible for the debt. Identifying accounts with overdue payments and keeping records of the amount owed and the length of the delinquency.

Key Responsibilities: 

The Collection Staff will work closely with other teams within the organization, such as Business Development, Account Manager and operations, to ensure that all maximum payment bills can be returned to the company.

• Implementing effective debt recovery strategies to maximize collections and minimize bad debts. This may involve analyzing data, identifying patterns, and creating action plans to improve the collection process

• Monitoring the performance of collection, tracking key performance indicators (KPIs), and implementing performance improvement measures when necessary

• Conducting professional and respectful communication with borrowers to negotiate repayment plans, settlement offers, or resolve disputes.

• Engaging in negotiations with customers or clients to reach mutually agreeable repayment plans or settlements.

• Identifying and assessing potential risks related to outstanding debts, and collaborating with other departments (e.g., credit risk management) to mitigate risks effectively.

Qualifications:

• Minimum 3 years proven of experience as a Collection, preferably in B2B & B2C would be an added advantage.

• Positive attitude, eager to learn and self-motivated

• Excellent negotiation skills

• Proficiency in MS Office tools and databases

• Excellent oral and written communication skills

• Familiarity with collection laws and policies

• Ability to undertake administrative duties

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company