Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Job Descriptions:

• Responsible to identify and monitor CX metrics to ensure all metrics are linked to business outcomes. 
• Act as after-sales intelligence and closely liaise with data team to maintain data integration within after-sales team
• Drive accountability across all our after-sales teams for consistent customer experiences through data-driven insights
• Discuss with all stakeholders their on-site tracking and reporting needs and create reports based on stakeholder requirements 
• As technology enabler in after-sales team to provide advice for best solutions in collecting, monitoring and interpreting data throughout customer journey
• Closely monitor data and information flow within tools implemented in after-sales team and provide regular recommendations for improvement
• Regular communication with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer experience

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company