Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

• Responsible and taking ownership of OKRs related to customer community  process and result
• Coordinate responsibilities and capacity planning for target fulfillments for their team
• Leading and mentoring customer community team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole Build up a new customer community: create and manage content, drive traffic, and engage new members
• Provide quick and outstanding community leader & member support
• Work closely with other Mekari Aftersales teams (i.e., Customer Support, Customer First, Product, etc.) to respond and manage customer requests in the forum
• Community moderation includes answering questions, resolving conflicts, and escalating issues
• Report on community trending topics and gauging overall sentiment
• Execution engagement initiatives to surprise and delight our community (e.g conduct event, content, and gamification)

Requirements/Qualifications:

• Bachelor’s in Marketing, Communication, PR, etc with minimal 1-2 experience working in Customer Community 
• Proven teamwork and leadership experience.
• Creative content writing
• Excellent stakeholder management
• Familiar with email marketing/CRM
• Excellent written and verbal communication skills and must have a thorough understanding of digital marketing and strategy.
• Multi-tasking and time-management skills, with the ability to prioritize tasks.
• Ability to work in a fast-paced, high-pressure environment
• Highly goal-oriented individual and have excellent communication skills
• Curious, open-minded, detail-oriented, and a strong problem solver
• Fluent in Bahasa Indonesia & English

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company