General Responsibility

• Lead and facilitate high-visibility, cross-company initiatives, earning trust from executives to prioritize and drive initiatives impacting multiple features and departments.

• Mentor and guide less experienced Product Managers.

• Drive successful go-to-market strategies for complex features and products.

• Own not just outputs but also outcomes related to the product area.

• Proactively influence the roadmap and strategy of the broader organization (e.g., other PM teams, Sales, Business, and Marketing).

Scope

• Own an area spanning multiple product areas.

Quality of Results

• Set and consistently achieve high outcomes-oriented goals for the team and the broader organization.

• Successfully ship initiatives that set new standards for quality.

• Proactively guide teams to deliver on time despite significant challenges.

• Drive multiple products across the company to deliver successful results.

• Demonstrate bias to action.

• Consistently hit quarterly goals.

• Ensure continued quality and improvement of the product area.

• Anticipate changes in advance and adapt a flexible approach to mitigating risks for their own team and other teams.

• Proactively identify and mitigate risks, assessing the impact of internal and external changes and escalating as appropriate.

• Independently resolve issues of most shades of complexity within their scope.

Customer Science

• Act as a customer expert, engaging with customers using their product area and beyond to gather deeper insights.

• Be recognized internally as an expert in customer needs for their product area.

• Use customer insights to effectively generate maximum possible value for the product area.

• Proactively drive user research projects using qualitative (e.g., interviews) and/or quantitative (e.g., surveys) methods with minimal guidance.

• Partner effectively with product leaders to define problems to understand and validate decision-making.

• Consistently incorporate customer insights into problem and solution definitions.

Problem-Solving Skills

• Articulate problem statements, including complex ones, with exceptional clarity.

• Proactively leverage the team’s capabilities to synthesize inputs into problems.

• Continuously evolve the understanding of the problem.

• Align a myriad of teams across the company to the problem.

• State key assumptions when scoping the problem statement and hypotheses.

• Maintain up-to-date problem definitions.

Go-To-Market

• Develop and execute comprehensive go-to-market strategies for new features and products.

• Coordinate cross-functional teams (Marketing, Sales, Support) to ensure successful launches.

• Define target audiences and develop messaging and positioning.

• Track and analyze launch performance, making adjustments as needed.

Managing People

• Mentor and develop junior Product Managers.

• Provide guidance and support to team members.

• Foster a collaborative and high-performing team environment.

• Conduct performance reviews and provide feedback.

• Identify training and development needs for the team.