Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

A Sales Assistant supports the sales team in achieving their targets by providing administrative, operational, and customer service assistance. They act as the first point of
contact for customers, ensuring a seamless sales experience while contributing to the overall success of the sales department.

1. Customer Interaction

• Greet and assist customers in a friendly and professional manner.
• Provide detailed information about products or services.
• Address customer inquiries, resolve complaints, and ensure satisfaction.

2. Sales Support

• Assist the sales team with preparing quotes, proposals, and contracts.
• Process sales orders, invoices, and follow up on pending orders.
• Monitor stock levels and communicate inventory needs to relevant departments.

3. Administrative Tasks

• Maintain and update customer records in the CRM system.
• Generate sales reports, track performance metrics, and identify trends.
• Coordinate with other departments (e.g., marketing or logistics) to ensure smooth operations.

4. Merchandising and Displays

• Assist with setting up product displays, ensuring they are appealing and up-to-date.
• Monitor the store or showroom's cleanliness and organization.

5. Team Collaboration

• Support sales representatives during client meetings or events.
• Provide feedback from customers to improve products or services.
• Participate in team meetings and contribute to sales strategies.

Requirements/Qualifications:

• High school diploma or equivalent (bachelor's degree in business or a related field is a plus).
• Previous experience in retail, customer service, or sales is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office Suite and CRM software - Zoho.
• Basic math skills for processing transactions and invoices.
• Friendly, approachable, and customer-focused.
• Self-motivated and goal-oriented.
• Team player with a positive attitude.

Work Environment:

• Ability to work flexible hours, including weekends and holidays if required.
• Comfortable working in a retail or office setting with potential physical demands like standing or moving stock.