Service QA Intern (Next Level Internship) at Mekari (PT. Mid Solusi Nusantara)

See all the jobs at Mekari (PT. Mid Solusi Nusantara) here: http://mekari.recruiterbox.com/jobs

Service QA Intern (Next Level Internship)

Jakarta, Indonesia | Customer | Contract | Partially remote

The Next Level Internship program by Mekari is a highway for achievement-oriented young talents to #ElevateThroughImpact in a competitive and encouraging environment, where they get to contribute in raising Indonesia's software standard.

If you are:

A University student studying in Indonesia
At least in your 3rd semester of study, OR
An alumnus, max. 1 year after graduation

Send in your application now and start your journey to:

Experience working at Indonesia's no. 1 SaaS company
Get a min. 3-month period internship experience with your preferred team and role
Receive evaluations to keep your Next Level journey on track

By applying through this opening, you are applying specifically for the role of Service QA Intern:

Job Description:

As a Service QA Intern, you will work closely with our Service QA Associate to support:

Service Quality Monitoring & Evaluation

Monitor adherence to Standard Operating Procedures (SOPs) to ensure service quality and consistency across all divisions.
Conduct regular audits and evaluations to assess customer satisfaction with current service flows within each division.

Service Performance Measurement & Reporting

Develop comprehensive and well-structured scorecards aligned with OKRs (Objectives and Key Results) to track service quality metrics.
Utilize data analytics tools to monitor performance, identify trends, and document progress on quality improvement initiatives.
Create routine quality control reports that provide insights into service performance and areas for improvement.

Customer Satisfaction & Coaching

Analyze customer feedback to identify areas for improvement in service delivery.
Conduct coaching sessions for service agents, providing feedback and guidance to enhance individual performance and customer satisfaction.
Prepare summaries of coaching sessions for team leaders to track progress and identify overall training needs.

Knowledge Management & Continuous Improvement

Maintain up-to-date knowledge of company products, services, and sampling methods.
Proactively research and stay informed on industry trends and best practices in service quality assurance.
Partner with team members and stakeholders to identify and implement continuous improvement initiatives.

Requirements:

Having a basic knowledge of software is preferred. Particularly in Accounting / HR.
Proactively keep up to date with current trends & strong analytical skills to solve problems.
Proficient with corporate productivity & web presentation tools.
Able to work with a team/independent & fast learner.
Strong sense of responsibility & result oriented.
Strong attention to detail with the ability to quickly adapt to new changes.
Experience in a customer service, quality control, or quality assurance role is a plus.

Still got any questions? Shoot us a DM on Instagram at @lifeatmekari

Good luck and we hope you make it to the Next Level of your journey with Mekari!

Mekari Next Level Internship Program: Pick Your Team, Pave Your Way

Application Form

First Name *

Last Name

Email *

Phone *

GPA (Please write it in a 3 point decimal format, ex: 3.64) *

University (Please write down the University name in full and not in abbreviations. Use its official name in Bahasa Indonesia e.g. Universitas Indonesia) *

Choose any achievements you have during your University years and/or after *

Regional level (City or Province level)
National level
International level
None

List down your achievements here. If you answered “None” in the previous question, please write “-” *

Have you received any scholarships or grants during your University years and/or after? *

Write down the scholarship(s) or grant(s) you have received here. If you answered “No” in the previous question, please write “-” *

Do you have any leadership experience during your University years and/or after? *

Leader of an organization/community
Project officer / Leader of an event
Founder or co-founder of an organization/community
Other leadership experiences (Head of department in an organization, PIC of a department for an event, Vice Project Officer, CFO, etc)
None

List down your leadership experience(s) here. If you answered “None” in the previous question, please write “-” *

CV / Resume *

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Application Form