Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.

Respnonsibilities:

• Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey
• Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience.
• Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products
• Build a Customer First mindset across the organisation
• Share customer insights throughout the organization to influence decision making across different division
• Collaborate closely with the other leaders to meet objectives around product experience, growth, and scalability.
• Work closely with Customer Success, Marketing, and Sales to drive cross-functional coordination, strategy, and alignment
• Develop and deploy the company’s customer experience strategy, including characterization of strategic customer segments and implications throughout the company,
• Regular communication with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer & brand experience

Requirements

• Have similar experience in the same field for 1 to 2 years
• Bachelor's degree from any major
• Familiar with project management tools
• Strong in critical thinking and data analysis
• Strong understanding, empathy, and sense about customers
• Motivated, high curiosity, dynamic and result-oriented

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company