Customer Experience Strategist

Jakarta, Indonesia | Customer | Full-time | Partially remote


Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.


  • Build an ideal customer experience across journeys & products taking into account different psych score throughout the journey
  • Implement listening points (tools & processes) in the customer journey, define segmentation of customer base & varying strategies, and identify opportunities to achieve the desired and intended customer experience.
  • Develop strategy and initiatives in driving the cross product adoption in improving customer stickiness towards each of Mekari products
  • Build a Customer First mindset across the organisation
  • Share customer insights throughout the organization to influence decision making across different division
  • Collaborate closely with the other leaders to meet objectives around product experience, growth, and scalability.
  • Work closely with Customer Success, Marketing, and Sales to drive cross-functional coordination, strategy, and alignment
  • Develop and deploy the company’s customer experience strategy, including characterization of strategic customer segments and implications throughout the company,
  • Regular communication with internal stakeholders (product/sales/marketing) to identify gaps and opportunities, if any in the customer & brand experience


  • Have similar experience in the same field for 1 to 2 years
  • Bachelor's degree from any major
  • Familiar with project management tools
  • Strong in critical thinking and data analysis
  • Strong understanding, empathy, and sense about customers
  • Motivated, high curiosity, dynamic and result-oriented

What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company

Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.
Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly-asked questions regarding our recruitment process.
We wish you the best. Hope to see you around soon!