Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. With our ecosystem of software solutions—including Mekari Jurnal, Mekari Talenta, Mekari Qontak, and Mekari Flex, we aim to facilitate entrepreneurs and leaders as they accelerate the digital transformation of their businesses.

In our 10+ years of journey we have reached over 1 Million platform users, and we're not planning to stop any time soon. We need more people like you: builders and owners with calculated ambition who are eager to grow and create their #BiggestImpact.

Job Descriptions:

Quality Control:

• Conduct reviews to ensure clear flow and navigation
• Conduct chatbot flow testings to ensure smoothness and alignment with the client’s request
• Coordinate with activation team to clarify chatbot flows etc.
• Manage chatbot onboarding survey form
• Coordinate responsibilities and capacity planning for target fulfillments for their team
• Maintain SLA & Accuracy for new / revision chatbot

Configuration: 

• Develop chatbot according to the client’s request
• Conduct revisions towards chatbot to ensure chatbot’s quality.

Job Requirements:

• Candidate must possess at least a Bachelor's Degree, preferably in Information Technology
• At least 3 year(s) of working experience in a SaaS company
• Fluent in verbal and written English
• Familiar with CRM tools
• Proficient with corporate productivity and web presentation tools (Microsoft & Gsuite)
• Good analytical and problem-solving skills
• Comfortable with numbers and meeting clients
• Fast learner and independent
• Having good interpersonal and teamwork skill