Activation Supervisor (Customer)

Jakarta, Indonesia | Customer | Full-time | Fully remote


Mekari is Indonesia's no. 1 Software-as-a-Service (SaaS) company. Our mission is to empower businesses and professionals to progress effortlessly. Our products (Mekari Talenta, Mekari Jurnal, Mekari KlikPajak, & Mekari Qontak) have been used by tens of thousands of businesses in Indonesia.

To reach millions, we need more people like you: entrepreneurs, builders, owners inside the company who are eager to grow at scale. Join us to empower more businesses with technology.


Job Responsibilities: 

  • Contribute in developing team OKR
  • Coordinate responsibilities and capacity planning for target fulfillments for their team
  • Leading and mentoring activation team, overseeing activities of the junior and senior professionals, and monitoring performance as a whole 
  • Oversees and supports multiple implementation projects.
  • Reviews external clients' product demands, develops project plans and ensures that implementations are completed on time, within budget, and meet client expectations.
  • Collaborate with the system integration team to ensure compliance with all client requirements, provide appropriate training to clients, and ensure efficient implementation of all systems.
  • Develop all processes and tools for customer implementation lifecycle, identify defects, and provide an efficient interface with all marketing and technical departments.
  • Maintain all project plans, ensure timeframe compliance, and collaborate with stakeholders for all implementation processes.


Job Requirements:

  • Candidate must possess at least a Bachelor's Degree, preferably in Information Technology
  • At least 2 years of working experience in a SaaS company with experience in leading teams 
  • Fluent in verbal and written English
  • Familiar with CRM tools
  • Proficient with corporate productivity and web presentation tools (Microsoft & Gsuite)
  • Good analytical and problem-solving skills
  • Comfortable with numbers and meeting clients
  • Fast learner and independent
  • Having good interpersonal and teamwork skill


What You Will Get:

1. Competitive salary + daily allowance.
2. Premium private health insurance (outpatient, inpatient, maternity, dental).
3. Early access to salary + flex installment (employee loan) via Mekari Flex.
4. Allowance for sports activities and glasses/contact lenses.
5. Flexible working hours and remote work culture with free co-working space services.
6. Annual and unpaid leaves from day 1 of join date + unlimited sick leave with doctor note.
7. Notebook Ownership Program.
8. Strategic office location, accessible by MRT.
9. Friendly and dynamic work environment.
10. Opportunity to take part in growing Indonesia's no. 1 SaaS company 


Our team will review your application and will be in touch if your application is shortlisted to the next stage. If you do not hear from us in 30 days, we will keep your resume on file in case a relevant opportunity opens up.


Don't forget to check our Recruitment FAQ at [ENG] or [INA] to find the answers to commonly-asked questions regarding our recruitment process.


We wish you the best. Hope to see you around soon!